All customer feedback, including complaints, will be directed and handled internally by our Administration Department. All (if any), customer complaints will be investigated, rectified (if appropriate), and a reply will be given to our customer within 5 business days. All customer feedback should be addressed to the “AIM Accessibility Policy Coordinator” in one of the following manners:
• Email – firstname.lastname@example.org or;
• Phone – +1 416 594 9393 x 236 or toll free at +1 866 645 2224 or;
• Mail / Courier –
Artificial Intelligence In Medicine (AIM) Inc.
403 – 2 Berkeley St. Toronto, ON, M5A 2W3
Artificial Intelligence In Medicine’s Principals
All customers have their own specific needs or preferences. We believe that being positive, flexible and open to suggestions will help create a good customer experience. AIM employees will ask our customers how we can help them access our goods and services.
Dignity – Service will be provided in a way that allows the person with a disability to maintain self-respect and the respect of other people. People with disabilities are not treated as an afterthought or forced to accept lesser service, quality or convenience.
Independence – AIM employees will allow a person to do things on their own without unnecessary help, or interference from others.
Integration – Service from AIM is provided in a way that allows the person with a disability to benefit from the same services, in the same place, and in the same or similar way as other customers. Unless an alternate measure is necessary to enable the person to access our goods or services.
Equal Opportunity – People with disabilities have an opportunity equal to that given to others to access our goods and services.