AIM supports all of its software products under an annual Software Maintenance and Upgrade Subscription program. These subscriptions allow customers to receive software patches and version upgrades, as these become available, at no extra charge. Under the subscription agreement AIM warranties that its software will function in accordance with specifications and that AIM will release patches or workarounds to repair defects.
AIM also continuously improves its software products based on user feedback, advances in technology, best practices, changes to applicable regulations, etc. Feature upgrade cycles vary from product to product but are usually not less than 12 months. Software patches to fix defects may be issued more frequently, depending on the severity of the issue and its impact on operations.